Frequently Asked Questions
How do I shop online?
Please refer to our How To Shop page which walks you through the shopping process.
How will I know if you have received my order?
During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Saheli
How do I check my order status?
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your account on website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.fabindia.com through the UPS tracking system.
Is it safe to use my credit card online at sahelijewellers.com?
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - CCAvenue, PayU and PayPal.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
Do I have to sign up for a Fabindia account to buy something at sahelijewellers.com?
You do not have to create an account on fabindia.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.
Will I be charged for Octroi or Entry taxes in case of domestic shipping?
All of orders are shipped within India from our warehouse in Bhilai, CG to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
How long will it take to receive my order?
We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
Which State do you ship to?
We ship to All over India. If you would like to request a shipment to a country which we are not currently servicing, please contact us to inquire if we can ship to your location.
Do you offer expedited shipping?
No. At this point we are unable to offer overnight or expedited delivery service.
How is my order shipped?
All Fabindia orders are shipped door to door, via DHL internationally, and via a number of shipping companies within India from our warehouse in Bhilai, CG to your provided shipping address.
Do you ship backorders?
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Will everything ship together?
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Can my order ship to a Post Office Box?
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
What are the shipping costs?
For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders above Rs. 1000.
How do I track my order?
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account
Can I change my shipping address after placing my order?
Once we receive your order, we take approximately 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.
Why was my package undeliverable?
In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable:
Incorrect Address: we do not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
In case the Delivery destination is outside India will I be charged sales tax?
What payment methods do you accept?
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
When will my credit card be charged?
Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)
Can I change my billing address?
In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.
How do I contact customer service?
Please email us through our Contact Us page.
How do I remove my name from your email list?
Please go to our unsubscribe page.
Will you share my information with others?
Can I email my order?
Yes. You can email us your order at
Can I call in my order?
Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.
If I have problems with my order, whom should I contact?
If you have any problems or concerns about your order, please email us at
How can I modify my order?
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
When will I receive a refund for my returned products?
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.
How do I exchange an item?
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.
Can I have the product gift wrapped?
In the future we hope to offer this service.
Can I include a gift message with the package?
Yes, a gift message can be included with your order.
Do you have a gift registry?
We do not currently offer a gift registry but plan to add this feature in the near future.